Refund Policy
All sales are final. We do not offer refunds. Exchanges are allowed within 7 days for store credit or another item of equal value.
Privacy Policy – Live and Style
Live and Style is committed to protecting your privacy and ensuring a secure online shopping experience. We understand privacy is important, and we want you to feel comfortable shopping with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, shop our collections, or communicate with us. You agree to the practices outlined in this Privacy Policy by using our site and services.
- Information We Collect
When you visit our website, make a purchase, or interact with our customer support team, we may collect the following types of information:
Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (credit card details, billing address, etc.)
- Order history
This information is necessary for us to process your orders, communicate with you, and improve your shopping experience.
Non-Personal Information:
- Browsing behavior (pages viewed, search queries, etc.)
- IP address
- Browser type and version
- Operating system
- Device type
- Referral source (how you found our website)
We collect this information to understand how our website is used, improve its functionality, and enhance your experience.
- How We Use Your Information
We collect your information for a variety of purposes, including:
- Order Processing: To complete your purchase, process payments, and ship your items to the correct address.
- Customer Support: To assist with inquiries, resolve issues, and answer any questions you may have about your orders or our products.
- Personalized Experience: To offer personalized recommendations based on shopping behavior, preferences, and past purchases.
- Marketing Communications: To send promotional offers, updates about new arrivals, and exclusive discounts (only if you've opted into our newsletter or marketing communications).
- Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our policies.
We strive to only use your personal information to improve your experience with Live and Style.
- How We Protect Your Information
We take the protection of your data seriously. Here are the steps we take to keep your information safe:
- Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology to protect it during transmission.
- Firewalls: We use industry-standard firewalls to block unauthorized access to our systems.
- Access Control: Only authorized personnel can access your data, and we ensure they adhere to strict privacy and confidentiality standards.
- Payment Processing Partners: We use trusted third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS) to handle payment transactions securely.
While we implement all the necessary measures to protect your information, no online system is secure. We cannot guarantee the absolute security of your information, but we take every precaution to minimize risks.
- Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following situations:
Service Providers:
We may share your personal information with third-party service providers who assist us in operating our website and delivering our services, such as:
- Payment processors
- Shipping carriers
- Email marketing platforms
- Customer support tools
These providers only have access to the information necessary to perform their tasks and must keep your information confidential.
Legal Obligations:
We may disclose your information if required by law or if we believe it's necessary to:
- Comply with a legal obligation (e.g., a court order or regulatory request)
- Protect our rights, property, or safety
- Prevent fraud or other illegal activities
Business Transfers:
If Live and Style are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs and ensure your privacy rights are respected.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you when you revisit our site and personalize your shopping experience. You can control cookie settings through your browser settings, but please note that disabling cookies may limit your ability to use some features of our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of the website (e.g., shopping cart, login functionality).
- Performance Cookies: Help us analyze website performance and user behavior to improve the site.
- Functionality Cookies: Allow us to remember your preferences (e.g., language, region).
- Targeting/Advertising Cookies: Used to provide personalized ads based on your interests.
- Your Rights and Choices
You have several rights regarding the personal information we collect about you:
- Access: You can request access to the personal data we hold about you at any time.
- Correction: You can update or correct your information if it's inaccurate or incomplete.
- Deletion: You can request that we delete your data, though we may need to retain certain information to comply with legal obligations or resolve disputes.
- Opt-Out: You can opt out of receiving marketing communications from us anytime by clicking the unsubscribe link in our emails or contacting us directly.
- Cookie Settings: You can manage your cookie preferences through your browser settings.
To exercise these rights, please get in touch with us at [insert email].
- Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe we may have collected information from a child under 13, please get in touch with us immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
- Contact Us
Please get in touch with us if you have any questions or concerns about this Privacy Policy or how we handle your data. Thank you for trusting Live and Style with your personal information. We value your privacy and are committed to safeguarding your data.